The first thing to know is that we SHIP WORLDWIDE! The second thing is that we ship discreetly in plain packaging listing the item as a gift and the invoice will read RMV Management with no mention of this websites name.
We ship from Australia and will generally pick, pack and send orders next business day (Australian Time). If there is problem with your order our customer care consultant will contact you next business day identifying what the problem is and the resolutions available. Contact is made through the email address provided at the time of order.
All international order go through a stringent checking process that allows us to give you a Quality Assurance that your product/s are correct and fully functional. Any items that are battery operated are checked and if the battery is rechargeable, that is also checked to ensure that they hold charge. This is done in a hygienic and sterile area and will ensure that your new sex toy will not arrive DOA.
Depending on what country you reside in will determine how long your goods will take to arrive but as a general rule these are the shipping times experienced (Days are business days) -
When your order is shipped a tracking number is entered into your order form. This tracking number together with the tracking link is sent to your email. You will be able to track the location of your parcel at any time after dispatch. PLEASE NOTE: Some international delivery services will revert to a local provider when reaching the country of destination. From that point onwards tracking information will be through the local service portal.
We will always refund, replace or have repaired any item that is faulty, damaged or not as described. We will NOT refund or replace items due to incorrect choice. Due to health regulations and the nature of the products this is adhered to as once a sex toy has been purchased, dispatched and removed from its original packaging it cannot be resold.
Before returning any products please contact our friendly customer care consultants either through our quick contact form, online help or email address for full details of how to return.
PLEASE NOTE: All products returned faulty are checked and if they are not shipping cost to and from in the return process will be borne by the customer. PLEASE VIEW OUR
FREQUENTLY ASKED QUESTIONS for the common troubleshooting guide.
In order to ensure that all our international customers receive quality products we test all products from international orders that leave our warehouse prior to dispatch. Products that are battery or power operated are checked prior to shipping that the battery will charge and the item is fully functional. This is done in a hygienic environment and if the battery is pre-charged we additionally charge for 3-5 minutes and if there is no charge we charge for 2-3 hours so your purchase will arrive with some charge, ready to use. Each function of the product is tested to ensure it works correctly. In order to do this the product display box will be opened and then be resealed using our 'Quality Assurance Guarantee' sticker so you can rest assured that your item will not be faulty or arrive DOA.
In the unlikely event that your item is damaged in transit or not as described please contact our customer service representative at the contact us page or live chat options and they will instruct you with the international returns process.
Over 70% of toys returned work - so please read our FAQ troubleshooting guide!